Refund policy

Refund and Return Policy

Welcome to our Return and Exchange Policy – Your Satisfaction, Our Commitment!

Hassle-Free Returns Within 30 Days

We're delighted to offer you a 30-day return policy, ensuring you have ample time to consider your purchase. This policy underscores our dedication to your satisfaction and shopping experience.

Addressing Issues Promptly

Upon receiving your order, we kindly request you inspect it thoroughly. If you encounter any defects, damages, or receive an incorrect item, please reach out to us immediately. We're committed to addressing and rectifying these matters without delay.

Condition of Returns

To initiate a return, your item should be in its original state, unworn or unused, with all tags intact, and in the original packaging. If you wish to return a purchase, you must email us first at simonkorffproductionsllc@gmail.com. If an item was damaged when it arrives to you, you must email a photo of the damage done as well.

Receipt or Proof of Purchase

In order to process your return, please ensure you retain your receipt or proof of purchase. This helps us ensure a smooth return process for you. For more efficient processing, please include your order number either in the subject line of the email, or within the body of the email.

Addressing Damages with Care

We understand accidents happen, and if your item arrives damaged, kindly email us a photo of the damage for prompt resolution. A replacement will be swiftly dispatched to your location. Your convenience matters to us.

Return Initiation Process

To initiate a return, we kindly request you first email us at simonkorffproductionsllc@gmail.com. While you will be responsible for return shipping, rest assured, once we receive and assess the item to ensure its condition, an appropriate return credit will be processed.

Return Shipping Instructions and Label

Upon acceptance of your return, we'll promptly provide you with comprehensive instructions on where and how to send your package. This process aims to streamline your experience with us.

Contact Us

We're here to support you at every step. For any queries or concerns regarding your return, don't hesitate to reach out to us at simonkorffproductionsllc@gmail.com. Your satisfaction is paramount.

Exceptions and Care

Certain items fall under exceptions and cannot be returned, such as perishable goods, custom-made products, and personal care items. For inquiries about specific items, particularly those considered hazardous, please contact us for personalized guidance.

Exchanges Simplified

Should you wish to exchange an item swiftly, the most effective approach is to initiate a return for the existing item. To be clear, if you wish to exchange and order, you will need to pay for the shipping on the return item. Once your return is approved, you can proceed to make a separate purchase for the desired replacement. Your satisfaction is our top priority.

Refunds Made Timely

Rest assured, once we've received and meticulously inspected your return, we will promptly notify you regarding the approval of your refund. If approved, the refund will be automatically processed using your original payment method within 10 business days. We appreciate your patience as your bank or credit card company processes and posts the refund.

Your Satisfaction, Our Priority

Should more than 15 business days pass since your approved return without receiving your refund, please contact us at simonkorffproductionsllc@gmail.com. Your satisfaction remains our paramount concern.

Thank you for choosing us for your shopping needs. We're dedicated to providing you with an exceptional experience.